Terms and Conditions for Winssurta.com
Welcome to Winssurta.com! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website and the purchase of our products. Please read them carefully before making any purchase or using any of the services provided by Winssurta.com. If you do not agree with any of these terms, please do not use our website.
1. General Information
Winssurta.com is an online platform for purchasing Indian sarees and related clothing products. The terms “we,” “us,” and “our” refer to Winssurta.com, and the terms “you” and “your” refer to the customer or website user. By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including those additional terms and policies referenced herein and/or available by hyperlink.
2. Eligibility to Use
To use our website and services, you must be at least 18 years old or have the consent of a parent or guardian. By using our website, you represent and warrant that you meet this eligibility requirement. If you do not meet this requirement, you must not use our website.
3. Products and Orders
- Product Descriptions: We strive to provide accurate and detailed descriptions of our products. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
- Order Acceptance and Cancellation: After you place an order, we will send you an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance of your order. We reserve the right to accept or reject any order for any reason, including product availability, errors in pricing or product descriptions, or suspected fraudulent activity. You may cancel your order before it has been shipped by contacting us via email at Support@winssurta.com or by phone at +91 9328409092.
4. Pricing and Payment
- Pricing: All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to change prices at any time without prior notice. However, changes will not affect orders that have already been placed.
- Payment Methods: We accept various payment methods, including credit/debit cards, net banking, UPI, and Cash on Delivery (COD). For COD payments, additional charges may apply, which will be communicated at the time of placing the order.
5. Return and Exchange Policy
We are committed to providing you with high-quality products and a satisfying shopping experience. However, if you are not entirely satisfied with your purchase, you may be eligible for a return or exchange under the following conditions:
- Eligibility for Return and Exchange: Only items explicitly marked as “returnable” are eligible for return or exchange. Non-returnable items will be clearly indicated on the product page. Returns and exchanges are only available within 2 days of receiving the product.
- Return and Exchange Procedure: To initiate a return or exchange, please contact us within 2 days of delivery via email at Support@winssurta.com or by phone at +91 9328409092. Provide your order number, reason for return, and details of the product you wish to return or exchange. Once your request is approved, the item must be returned in its original packaging, with all tags and labels intact.
- Condition of Returned Items: The product must be in its original, unused, and unwashed condition. For clothing items, the product must not have been worn, altered, or emit any odour (such as perfume or body odour). Items that do not meet these conditions will not be eligible for return or exchange.
- Refunds: For successful returns, the refund amount will be processed to the original payment method used at the time of purchase. For Cash on Delivery (COD) payments, customers may receive refunds through various methods, including NEFT, Cheque, UPI, or other available options. Please allow up to 7-10 business days for the refund to be processed.
6. Order Cancellation Policy
- Cancellation Before Shipping: Customers can cancel their orders before the item is shipped. To cancel an order, please contact us immediately via email at Support@winssurta.com or by phone at +91 9328409092. Once an order has been shipped, it cannot be cancelled and will fall under our return and exchange policy.
- Cancellation by Winssurta.com: We reserve the right to cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. If we cancel your order, we will notify you via email and issue a full refund.
7. Shipping and Delivery
- Shipping Partners: We provide shipping services through verified and reliable courier partners to ensure the safe and timely delivery of your orders.
- Delivery Time: Estimated delivery times are provided on the product page and may vary based on the shipping address and product availability. While we strive to meet these timelines, we are not responsible for delays caused by external factors beyond our control, such as customs delays, natural disasters, or courier service disruptions.
- Shipping Charges: Shipping charges, if applicable, will be clearly indicated at the time of checkout. Any additional charges, such as COD fees, will also be communicated before order confirmation.
8. Use of Customer Information
We respect your privacy and are committed to protecting your personal information. We use customer information solely for processing orders, providing customer service, and improving our services. We do not sell, rent, or transfer your personal information to any third-party organizations for their marketing purposes. For more details, please refer to our Privacy Policy.
9. Limitation of Liability
To the fullest extent permitted by law, Winssurta.com shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or services, including but not limited to damages for loss of profits, use, data, or other intangible losses. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis.
10. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujrat.
11. Amendments to Terms and Conditions
Winssurta.com reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” at the bottom of this page will be updated accordingly. We encourage you to review these Terms and Conditions periodically to stay informed about your rights and obligations.
12. Severability
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such a determination shall not affect the validity and enforceability of any other remaining provisions.
13. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other policies or operating rules posted by us on this website, constitute the entire agreement and understanding between you and Winssurta.com and govern your use of the website, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
14. Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions or any other aspect of your experience with Winssurta.com, please contact us:
- Email: Support@winssurta.com, contact@winssurta.com
- Phone: +91 9328409092
By using Winssurta.com, you agree to these Terms and Conditions. Thank you for shopping with us!
Effective Date: 29 August; 2024
