At Winssurta.com, we are committed to ensuring that your shopping experience is smooth and hassle-free. Our Shipping and Delivery Policy outlines how we process and deliver your orders. Please read the following information carefully to understand our shipping practices and policies.
1. Order Processing Time
- Order Processing: Once an order is placed successfully on Winssurta.com, we take pride in processing it quickly. All orders are processed within 1 business day of successful order placement. This means that as soon as we receive your order and confirm payment, we start preparing your items for shipment.
- Business Days: Our business days are Monday through Saturday, excluding public holidays. Orders placed on Sundays or holidays will be processed on the next business day.
2. Shipping and Delivery Time
- Delivery Timeframe: After your order has been processed and shipped, the estimated delivery time is between 3 to 7 business days. Delivery times may vary depending on your location, the availability of the products, and the efficiency of our courier partners.
- Delivery Delays: While we strive to deliver your order within the estimated timeframe, there may be delays due to unforeseen circumstances such as extreme weather conditions, natural disasters, strikes, or delays from our courier partners. In such cases, we will keep you informed of any delays and work to resolve them as quickly as possible.
3. Shipping Partners
- Verified Courier Partners: We partner with reliable and verified courier services to ensure the safe and timely delivery of your orders. Our trusted shipping partners include:
- Bluedart
- Delhivery
- Xpressbees
- Amazon Shipping
- Ekart
- Shiprocket
By using these reputable courier services, we aim to provide the best possible shipping experience for our customers.
4. Shipping Charges
- Shipping Costs: Shipping charges, if applicable, will be clearly indicated at the time of checkout. The cost of shipping depends on several factors, including the weight and size of the package, the delivery location, and the shipping method selected.
- Free Shipping Offers: From time to time, we may offer free shipping promotions. These promotions are subject to terms and conditions, which will be communicated to you on the website or via email.
5. Tracking Your Order
- Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. You can use this tracking number to monitor the status of your delivery through the courier partner’s website.
- Customer Support: If you encounter any issues with tracking your order or if your package has not been delivered within the estimated timeframe, please contact our customer support team at Support@winssurta.com or +91 9328409092 for assistance.
6. Delivery Attempts
- Multiple Delivery Attempts: Our courier partners will attempt delivery up to three times. If you are not available to receive the package, the courier will leave a notification and attempt redelivery. After three unsuccessful delivery attempts, the package may be returned to us.
- Undeliverable Packages: If a package is returned to us due to incorrect shipping information provided by the customer, or if it is undeliverable for any reason not attributable to us, we will contact you to arrange for reshipment. Additional shipping charges may apply.
7. Address and Contact Information
- Accurate Address: It is the customer’s responsibility to provide accurate and complete shipping information at the time of order placement. Please ensure that the shipping address, contact number, and email address provided are correct to avoid delays or delivery issues.
- Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request; however, changes cannot be guaranteed once the order has been processed or shipped.
8. Damaged or Lost Packages
- Damaged Packages: If you receive a package that appears to be damaged or tampered with, please refuse to accept it and contact our customer support team immediately. We will work with our courier partners to resolve the issue and arrange for a replacement or refund as appropriate.
- Lost Packages: In the unlikely event that your package is lost during transit, we will work with our courier partners to investigate the issue and ensure a resolution. If a package is confirmed as lost, we will provide a full refund or send a replacement, depending on your preference and product availability.
9. International Shipping
- Domestic Shipping Only: Currently, we only offer shipping within India. We do not provide international shipping services at this time. We apologize for any inconvenience this may cause and are working to expand our delivery network in the future.
10. Changes to Shipping and Delivery Policy
Winssurta.com reserves the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our shipping and delivery practices.
11. Contact Us
If you have any questions or concerns regarding this Shipping and Delivery Policy or need assistance with your order, please contact us:
- Email: Support@winssurta.com, contact@winssurta.com
- Phone: +91 9328409092
By shopping with Winssurta.com, you agree to the terms of this Shipping and Delivery Policy. Thank you for choosing Winssurta.com for your shopping needs!
Effective Date: 29 August; 2024
