Return, Exchange, and Refund Policy for Winssurta.com

At Winssurta.com, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a flexible return, exchange, and refund policy to ensure a smooth shopping experience. Please read the following policy carefully to understand the terms and conditions that apply.

1. Eligibility for Return and Exchange

• Returnable Items: Only items explicitly marked as “returnable” on the product page are eligible for return or exchange. Some items, such as custom-made or personalized products, may not be eligible for return.
• Return and Exchange Window: You may request a return or exchange within 2 days of receiving your product. After this period, we cannot accept any return or exchange requests.
• Condition of Returned Items: To be eligible for a return or exchange, the product must be in its original condition, unused, unwashed, and with all tags and labels intact. Clothing items must not be worn or emit any odor (e.g., perfume or body odor). Items that show signs of use, wear, or damage, or that are returned without original packaging and tags, will not be accepted.

2. Return and Exchange Process

• Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer support team within 2 days of receiving your product. You can reach us via email at Support@winssurta.com or by phone at +91 9328409092. Please provide your order number, details of the product you wish to return or exchange, and the reason for the return.
• Return Approval: Once we receive your return or exchange request, our team will review it and provide you with further instructions. If your return is approved, you will be provided with a return authorization number and instructions on how to return the item. Please note that the customer is responsible for the cost of return shipping unless the product is defective or incorrect.
• Packaging Requirements: All returned items must be securely packaged in their original packaging to prevent damage during transit. We recommend using a trackable shipping method to return your items.

3. Refund Policy

• Refund Eligibility: Refunds are issued only for items that are eligible for return and are returned in their original condition. Refunds will not be processed for items that are damaged, used, or not in their original packaging.
• Refund Process: Once we receive your returned item and verify its condition, we will process your refund. The refund amount will be credited to the original payment method used for the purchase. Please note that it may take up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
• Refund for Cash on Delivery (COD) Orders: For COD orders, customers may receive refunds through various methods, such as NEFT, Cheque, UPI, or other available options. Our customer support team will contact you to arrange the most convenient refund method.

4. Exchange Policy

• Exchange Eligibility: Exchanges are subject to product availability. If you wish to exchange an item for a different size, color, or style, please contact us within 2 days of receiving your product. The item must meet the same conditions as those outlined for returns.
• Exchange Process: To request an exchange, please contact our customer support team via email or phone with your order details and the reason for the exchange. If the desired product is available, we will process the exchange request and provide instructions for returning the original item.
• Shipping Costs for Exchanges: Customers are responsible for the cost of shipping the original item back to us unless the product is defective or incorrect. We will cover the shipping cost of the exchanged item to the customer.

5. Non-Returnable and Non-Exchangeable Items

Certain items are not eligible for return or exchange, including but not limited to:

• Custom-made or personalized items.
• Products marked as “final sale” or “non-returnable.”
• Items that have been used, worn, washed, or altered.
• Items without original tags, labels, or packaging.

6. Order Cancellation Policy

• Cancellation Before Shipping: Customers can cancel their orders before the item is shipped. To cancel an order, please contact us immediately via email at Support@winssurta.com or by phone at +91 9328409092. Once an order has been shipped, it cannot be canceled and will fall under our return and exchange policy.
• Cancellation by Winssurta.com: We reserve the right to cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. If we cancel your order, we will notify you via email and issue a full refund.

7. Damaged or Defective Items

• Reporting Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 2 days of delivery. Provide your order number, a description of the issue, and photographs of the damaged or defective item.
• Replacement or Refund for Damaged Items: If the item is confirmed to be damaged or defective, we will arrange for a replacement or issue a full refund, including any applicable shipping charges.

8. Shipping and Handling Charges

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is defective or incorrect. In cases where Winssurta.com is at fault, we will cover the return shipping costs.
• Non-Refundable Charges: Shipping and handling charges are non-refundable unless the item is defective or incorrect.

9. Amendments to Return, Exchange, and Refund Policy

Winssurta.com reserves the right to modify or update this Return, Exchange, and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our return, exchange, and refund practices.

10. Contact Us

If you have any questions or concerns regarding this Return, Exchange, and Refund Policy or need assistance with a return or exchange, please contact us:

• Email: Support@winssurta.com, contact@winssurta.com
• Phone: +91 9328409092

By shopping with Winssurta.com, you agree to the terms of this Return, Exchange, and Refund Policy. Thank you for choosing Winssurta.com for your shopping needs!

Effective Date: 29 August; 2024.