At Winssurta.com, we understand that sometimes plans change, and you may need to cancel your order. We aim to provide a hassle-free cancellation process. Please read the following policy carefully to understand the terms and conditions of order cancellations.

1. Cancellation Before Shipment

• How to Cancel an Order: You can cancel your order before it has been shipped by contacting our customer support team. To initiate a cancellation, please email us at Support@winssurta.com or call us at +91 9328409092 with your order number and cancellation request.
• Timeframe for Cancellation: Orders can only be canceled before they have been processed and shipped. Once an order has been processed and handed over to the courier, it cannot be canceled and will fall under our Return, Exchange, and Refund Policy.
• Order Processing: We aim to process all orders within 1 business day of receiving them. To ensure your cancellation request is processed in time, please contact us as soon as possible after placing your order.

2. Cancellation After Shipment

• Orders Already Shipped: If your order has already been shipped, it cannot be canceled. In such cases, you may initiate a return or exchange once the product is delivered, following our Return, Exchange, and Refund Policy.
• Refusal of Delivery: If you choose to refuse delivery of the order, the item will be returned to us by the courier. Upon receipt of the returned item, we will process a refund according to our Return, Exchange, and Refund Policy. Please note that shipping charges and COD fees, if applicable, may be deducted from the refund amount.

3. Refunds for Canceled Orders

• Refund Process: Once a cancellation request is received and approved, we will process your refund. The refund amount will be credited to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
• Refund for COD Orders: For Cash on Delivery (COD) orders that are canceled before shipment, customers may receive refunds through various methods such as NEFT, Cheque, UPI, or other available options. Our customer support team will contact you to arrange the most convenient refund method.

4. Cancellation Fees

• No Cancellation Fees: We do not charge any cancellation fees for orders canceled before they have been processed and shipped. However, if an order is canceled after it has been shipped, shipping charges and COD fees (if applicable) may be deducted from the refund amount.

5. Right to Cancel by Winssurta.com

• Order Cancellation by Us: Winssurta.com reserves the right to cancel any order for any reason, including but not limited to:
  • Product unavailability
  • Errors in pricing or product descriptions
  • Suspected fraudulent activity
  • Incomplete or inaccurate payment or shipping information
• Notification of Cancellation: If we cancel your order, you will be notified via email, and a full refund will be issued to the original payment method used for the purchase.

6. Modifications to Orders

• Changes to Orders: If you wish to make any changes to your order, such as modifying the shipping address or adding/removing items, please contact us as soon as possible. We will do our best to accommodate your request; however, changes cannot be guaranteed once the order has been processed or shipped.

7. Contact Us

If you have any questions or concerns regarding this Cancellation Policy or need assistance with your order, please contact us:

• Email: Support@winssurta.com, contact@winssurta.com
• Phone: +91 9328409092

By shopping with Winssurta.com, you agree to the terms of this Cancellation Policy. Thank you for choosing Winssurta.com for your shopping needs!

Effective Date: 29 August; 2024